Frequently Asked Questions
What do you consider 1 room or 1 area?
17ft. x 17ft or 289 sq.ft.
How long does it take my carpet to dry after cleaning?
The short answer is 2 to 4 hours for the average home . But, depending on the thickness of your carpet, the weather, and how dirty it is, it could take 24 hours in extreme cases. Meaning more water was used to clean it, therefore the longer the drying time. Most houses are dry in 2 to 4 hours.
How soon can I walk on it after cleaning?
Right away, using clean socks. We can also provide booties to slip over your shoes.
Do we move furniture?
Yes we can. Our standard service includes moving light furniture like coffee tables, end tables, chairs etc. We can also slide the sofa and loveseat to clean underneath. We cannot move electronics. Most dressers and beds can be moved for an additional cost.
Will stains reappear?
Stains that reappear come from spills that are trapped in the pad and carpet backing. Let our technicians know if there was a spill and we can flush the stain out from the pad at no additional cost. We will gladly re-clean any reoccurring stains with in 10 days of your original service date.
How long will my cleaning take?
The average home with 3 rooms of carpet cleaning takes about an hour.
Tile and grout cleaning of 300 sq.ft. (ie, kitchen, dining area, and entry of the average home) about 2 hours, give or take.
Do you recommend carpet protectant? (i.e Scotchgard )
Does it really work?
Yes. Carpet protectant will keep almost all stains from becoming permanent. Your carpet will also stay cleaner longer. Especially light color carpet.
When your carpet is new, it comes with this protection from the carpet mill. As time goes by, it wears off. That’s why it should be re- applied after each cleaning. It’s like wax to a cars paint.
Does the door stay open during the cleaning process? Won’t the cold come in during the winter months?
Yes the door is slightly open to allow the hoses from the cleaning system in the van into your home. A door jam shield is used to minimize the elements.
* Please leave the parking space closest to the front door open for our van.
* Please put pets away that are not allowed outside. Since the door will be slightly opened, they can squeeze through and get out.